Product description

Security, video monitoring, fraud prevention

ATMeye^.iQ

ATMeye^.iQ – is a software solution that provides additional safety and security for self-service devices. The monitoring system guarantees self-service devices management and reduces the risks of fraud and vandalism. ATMeye^.iQ complies with the requirements of the Payment Card Industry Payment Application Data Security Standart (PCI PA-DSS) and also has won numerous awards and prizes.

Presentation

Download PDF

Brochure

Download PDF

Technical Requirements

Download PDF

Versions

Download PDF

Video

ATMeye^.iQ video presentation

Functions and Advantages

A solution that includes all the necessary functions for the security of self-service devices

Monitoring

The monitoring of all device network events in one window
The providing of configurable system notifications for various events
The grouping of monitored devices (by bank division, city, region, country, etc.)
The ability to view the status of the network connection to the server of self-service devices
The possibility of checking how much disk space is left

Video and Photo

Snapshots of transactions & video capturing
Snapshots & video recordings triggered by sensors
Pre-event / Post-event video recording
Live video on-demand
Snapshot and download on demand in real-time
Up to 4 USB / analog / IP camera support

Sensors and Alerts

Instant alerts on triggered sensors (up to 4 sensors) in real time
Integration with all kinds of sensors (shock, gas, shock, gas, temperature, tilt, etc.) and anti-skimming devices
Alarms on camera coverage or its disconnection
Immediate notifications on mobile devices (Mobile ATMeye^.iQ real-time mode

Remote System Management

Remote camera configuration
Remote File Management (RFM^.iQ)
Remote software updates
Secured data transmission

Task Scheduling

Downloading of media files from terminals according to schedule
Archiving of media files according to schedule
Adjusting of camera settings according to schedule (day/night mode)

Other Advantages

The capture or return of blacklisted cards with instant notification of the operator
Convenient transactions search by card number, event, date, etc. among archived and non-archived data
Administrating of user rights
Multivendor (hardware independent)
Full integration with self-service device software
Masking of card numbers

Generation of different kinds of reports

System technical status data
Network technical status data
Event data

Administrator

TID summary report – information on self-service unit status and its activity
User action statistics report – user actions statistics
Work completeness report – information on work status; photo download and archiving, etc.
Multiple Snapshots – cameras status report
Terminals without transactions report – information on self-service units‘ downtime
Overall statistics – network usage statistics

Operator

TID summary report – information on self-service unit status and its activity
User action statistics report – user actions statistics
Work completeness report – information on work status; photo download and archiving, etc.
Multiple Snapshots – cameras status report
Terminals without transactions report – information on self-service units‘ downtime
Overall statistics – network usage statistics
Events report – information on transactions / events per given time period
Alarm summary report – information on alerts
Transaction info report – information on a given transaction (date, time, card number, photo)
Devices with alarms – information on frequency of alerts per given time period
Network load – information on number of events per group (transactions, technical events, alerts) per hour
Retained cards – information on cards retained by self-service unit
Retracted cash – information on cash retracted by self-service unit

Security officer

Events report – information on transactions / events per given time period
Alarm summary report – information on alerts
Transaction info report – information on a given transaction (date, time, card number, photo)
Devices with alarms – information on frequency of alerts per given time period
Network load – information on number of events per group (transactions, technical events, alerts) per hour
Retained cards – information on cards retained by self-service unit
Retracted cash – information on cash retracted by self-service unit

Implementation

Installation Options

Sensors
Cameras

Sensors

Various configurations of sensors available upon request.

Cameras

Various configurations of cameras available upon request.

Solution Schemes

ATMeye^.iQ helps to solve questions like the following:

Disputes with Clients
Antiskimming
Vandalism
Black List
A Regular Transaction

Disputes with Clients

* Bank receives a claim from a client. The client insists that the ATM didn't give him money. The responsible person from the bank using the advanced search (card number, ATM, date / time, etc.) finds photo-/video material associated with the client‘s transaction. On the basis of the information that is received, the situation is resolved as quickly as possible, thus the level of client loyalty is increased. Bank costs are minimal, because there is no need to drive to the ATM or to make a cash collection to resolve the situation.

Antiskimming

The integrated system’s sensor detects attempts to place skimming devices and instantly informs the responsible persons. A bank operator and security officer in charge receive the message about the planting of skimming device directly at their work place. Furthermore, a senior security officer receives the same message on his mobile phone that has the Mobile ATMeye^.iQ installed on it. Together with the text message every responsible person receives photo and video material with the picture of the suspect. This message allows for taking the necessary precautions and protecting the client’s card data. The photo and video material that is received increases the chances of catching the criminal.

Vandalism

As there are different types of sensors integrated into the ATM (including those for shock, gas, tilt, temperature, etc.) the system is able to detect illegal actions (or actions that occur near it) with the self-service device and to inform instantly the responsible persons. A bank operator and responsible security officer receives a message about the illegal actions directly at their working places. Furthermore, a senior security officer receives the same message on his mobile phone, which has the Mobile ATMeye^.iQ application installed on it. Along with the text message, every responsible person receives photo and video information with the picture of the suspect. The message that is received allows for taking the necessary precautions. The photo and video material, including pre-record, increases the chances of catching the criminal.

Black List

If there is an attempt of using a card on the black list, every responsible person instantly receives photo and video material. A bank operator and responsible security officer receive a message about the illegal actions directly at their working places. Furthermore, a senior security officer receives the same message on his mobile phone that has the Mobile ATMeye^.iQ application. The photo and video material allows for the analysis of the situation in real time.

A Regular Transaction

In the case of a regular transaction, the server only receives a text message about what is happening with the self-service device. All photos and video material are stored on the hard drive of self-service device. If necessary, the operator has the possibility to receive all the necessary photo and video material both manually and in automatic mode.

ATMeye^.iQ ASM

Anti-skimming and ATMeye^.iQ – complete anti-fraud solution!

ATMeye^.iQ works with any type of anti-skimming solutions.*

ATMeye^.iQ ASM provides:

Instant skimming threat notify alerts to work stations and mobile devices.
Video and photo material of suspects
Immediate response option on your self-service equipment (i.e. putting equipment into out-of service mode).
Skimming threats statistics and reports

* ATMeye^.iQ is compatible with other type of sensors and software solutions (i.e. Logical Security solutions or fraud monitoring solutions).

Mobile ATMeye^.iQ

Monitoring and controlling suspicious activity on self-service devices

Application for mobile devices

Mobile ATMeye^.iQ – immediately notifies users on their mobile about any suspicious actions with or near a self-service device. You have the following functions with this mobile application:

Notifications
The possibility to receive notifications on mobile devices in real time
Analysis
The analysis of all device events
Turning on of alarms
The possibility to switch the alarm on, or activization of the out-of-service mode on the device
Activation of other fuctions
Run any other process on the self-service device
Transferring information
Transfer of relevant information by e-mail, SMS, etc.

The application provides an opportunity for a broad analysis: a query about the application‘s current state and its components, ordering of photo and video material in real time as well as a photo and video review of previous events.

Video

Mobile ATMeye^.iQ video presentation

Related Products

.iQ Family Products

Dashboard^.iQ – Business Analytics

Dashboard^.iQ – based on latest technology, dashboard module acts as a control center for different modules of .iQ platform and provides quick access to information influencing the decision making process.(client-server mode or HTTPS protocol). Read more about Dashboard^.iQ

Remote File Management^.iQ – Remote File Management

RFM^.iQ (Remote File Management^.iQ) is a remote file system module which introduces a feature of remote uploading /downloading files from a remote terminal to .iQ platform. It allows the bank to download or update files on any terminal using TCP/IP network. Read more about Remote File Management^.iQ

Brancheye^.iQ – Branch Security and Videomonitoring

Brancheye^.iQ – event-based video surveillance solution to insure whole bank’s branch security. This multi-vendor solution not only controls real-time security process remotely and monitors video surveillance footage of all self-service devices and branch premises, but also reduces branch management maintenance costs. Read more about Brancheye^.iQ

Mobile^.iQ – A Set of Mobile Solutions

Mobile^.iQ platform - is a set of mobile solutions, designed especially for the banking and retail sectors. Read more about Mobile^.iQ

Proview – Monitoring and IT Service Management Software

ProView is monitoring and IT service management software for self-service systems. ProView provides extensive functions covering administration, monitoring and control of self-service networks to ensure that they deliver maximum performance and availability. Read more about Proview