Product description

Security, video monitoring, fraud prevention

ATMeye.iQ

ATMeye.iQ is a comprehensive solution that provides additional safety and security for self-service devices that helps to protect against any type of criminal actions. The solution includes a video surveillance system and special sensors detecting any suspicious events and preventing fraud activities, theft or other type of attacks against self-service devices (SSD). Moreover, ATMeye.iQ helps with a quick resolution of possible disputes with clients and immediately notifies responsible employees of the bank staff about emerging problems. ATMeye.iQ protects more than 70,000 self-service devices in 78 countries. The system is fully compatible and can be installed at SSDs manufactured by Diebold Nixdorf (including legacy Diebold and legacy Wincor Nixdorf), NCR, Hyosung and others.

Video

ATMeye.iQ video presentation

The newest version

The possibilities of using this solution
ATMeye.iQ on work places
ATMeye<sup>.iQ</sup> on work places
New functions: «search in archive», «centralized configuration», «system alerts», «monitoring» and «black list».
ATMeye.iQ on mobile devices
ATMeye<sup>.iQ</sup> on mobile devices
Possibility to run any process on self-service device, data transfer through email, sms.

Functions and Advantages

A solution that includes all the necessary functions for the security of self-service devices
Photo and Video

  • Event-based snapshotting and video capturing. The system takes photo snapshots and captures video of all actions performed by a client at a self-service device. It allows building a detailed report of all events of any transaction.
  • Snapshotting and video capturing on the sensor triggered events. The system takes photo snapshots and captures video when sensor triggers an event. It allows building a detailed report for all alarm events coming from the sensors.
  • Pre-record and post-record features. Possibilities to take photo snapshots and capture video before and after a particular event, either transactional or sensor triggered, that helps to restore overall situation with more details.
  • Live video on demand. An opportunity to get instant access to streaming video and camera images from a particular self-service device.
  • Camera status check. On demand check of the status and setup configuration of SSD’s cameras can be performed with multiple snapshots function.
  • Support of different types of cameras. The system supports up to 4 internal USB or analog cameras and up to 12 external IP cameras. It allows capturing photo and video streams of all events happening at the zone of card reader, cash dispenser and safe-box, client’s face and outside area of SSD.
  • Camera operating modes' setup. Cameras setting parameters can be switch from day to night mode according to the predefined schedule. It allows getting high quality images all day round in different outside conditions.

Sensors Alerts and Notifications

  • Broad range of supported sensors for threats’ detection. Different type of sensors (shock, vibration, tilt, and smoke or temperature detectors) as well as special anti-fraud devices can be mounted inside the SSD and connected to the ATMeye.iQ system in order to prevent fraudulent activities and possible crime or vandalism actions.
  • Real-time monitoring of alarms. Responsible security officers are able to get immediate notifications (alarms) on sensor’s triggered events.
  • Covered camera alarm. In case of camera coverage or disconnection, responsible bank employees will automatically get alarm notifications on this event to be able to prevent any possible consequences.
  • Mobile notifications. Emergency messages about any abnormal situations can be sent in real-time to mobile devices via the Mobile ATMeye.iQ application.

Remote System Management

  • Camera remote configuration. The system allows configuring cameras remotely, choosing the best operation mode (day or night), setting brightness, contrast and other parameters.
  • Encryption and data security. All data transfers in the system run using encrypted protocol through the protected communication channel.
  • Centralized file management. The integration with RFM.iQ allows the system to transfer files (photos, videos, logs, software updates) between remote self-service devices, administrator workstation and collection server.
  • Remote software updates.  Software updates is done remotely and centrally for the whole SSD network without the need to physically come to the SDD.
  • Task scheduling. The system allows transferring data and archiving photos, videos and logs according to the predefined schedules or preset algorithms.

 

Monitoring

  • One common interface for all events. The system gathers all information from the whole fleet of SSD and presents it in an intuitive way on a single screen, allowing you to get a complete picture of the operation of the entire system. 
  • Proactive notifications system. Event notifications are sent to the responsible staff through various delivery channels thus avoiding routine scanning of the incoming events stream and reducing the reaction time.
  • Easy search capabilities. A system operator is able to find a particular SSD using the device tree sort and look up capabilities in an easy way. An exact self-service device can be find by branch, city, region and other parameters. 
  • A particular transaction search is possible based on the card number, type of event, date of transaction and other parameters.
  • SSD status check. A system operator receives information about current operating status of all self-service devices in the network. It allows him to react faster in case of technical problems.
  • Card capture or service denial. A blacklisted bank card might be captured by a self-service device if needed. Responsible staff will be notified about such an event by an instant message,
  • Masking the bank card number. Key card information (card number) is masked in ATMeye.iQ system, ensuring the complete safety of the client’s personal data.

Other Advantages

  • The capture or return of blacklisted cards with instant notification of the operator
  • Convenient transactions search by card number, event, date, etc. among archived and non-archived data
  • Administrating of user rights
  • Multivendor (hardware independent)
  • Full integration with self-service device software
  • Masking of card numbers

Generation of different kinds of reports

  • System technical status data
  • Network technical status data
  • Event data

Administrator

The system administrator has the ability to manage other users’ access rights, manage the licenses, import data from other systems, backup and restore information from the archives, monitor network status, schedule network activities, get comprehensive statistical reports. 

  • TID summary report – information on self-service unit status and its activity
  • User action statistics report – user actions statistics
  • Work completeness report  – information on work status; photo download and archiving, etc. 
  • Multiple Snapshots – cameras status report
  • Terminals without transactions report – information on self-service units‘ downtime
  • Overall statistics – network usage statistics 

Operator

The system operator has all the necessary rights and functionality to obtain the full list of transactions together with the information about client actions, retained cards or retracted cash as well as operational status for any self-service device.

  • TID summary report – information on self-service unit status and its activity
  • User action statistics report – user actions statistics
  • Work completeness report  – information on work status; photo download and archiving, etc. 
  • Multiple Snapshots – cameras status report
  • Terminals without transactions report – information on self-service units‘ downtime
  • Overall statistics – network usage statistics
  • Events report – information on transactions / events per given time period
  • Alarm summary report – information on alerts
  • Transaction info report – information on a given transaction (date, time, card number, photo)
  • Devices with alarms – information on frequency of alerts per given time period
  • Network load – information on number of events per group (transactions, technical events, alerts) per hour
  • Retained cards – information on cards retained by self-service unit
  • Retracted cash – information on cash retracted by self-service unit

Security officer

The system security officer can receive instant notifications on all alarm events that is harmful for SSD: hack attacks, vandalism or tampering attempts, and many others. At the same time, the system provides possibilities to generate various reports with statistics of such events for analysis and further decision making.

  • Events report – information on transactions / events per given time period
  • Alarm summary report – information on alerts
  • Transaction info report – information on a given transaction (date, time, card number, photo)
  • Devices with alarms – information on frequency of alerts per given time period
  • Network load – information on number of events per group (transactions, technical events, alerts) per hour 
  • Retained cards – information on cards retained by self-service unit
  • Retracted cash – information on cash retracted by self-service unit

Implementation

Installation Options

Sensors

Sensors

Various configurations of sensors available upon request.

Cameras

Cameras

Various configurations of cameras available upon request.

Solution Schemes

ATMeye.iQ helps to solve questions like the following:

Disputes with Clients

Disputes with Clients

* Bank receives a claim from a client. The client insists that the ATM didn't give him money. The responsible person from the bank using the advanced search (card number, ATM, date / time, etc.) finds photo-/video material associated with the client‘s transaction. On the basis of the information that is received, the situation is resolved as quickly as possible, thus the level of client loyalty is increased. Bank costs are minimal, because there is no need to drive to the ATM or to make a cash collection to resolve the situation.

Antiskimming

Antiskimming

The integrated system’s sensor detects attempts to place skimming devices and instantly informs the responsible persons. A bank operator and security officer in charge receive the message about the planting of skimming device directly at their work place. Furthermore, a senior security officer receives the same message on his mobile phone that has the Mobile ATMeye.iQ installed on it. Together with the text message every responsible person receives photo and video material with the picture of the suspect. This message allows for taking the necessary precautions and protecting the client’s card data. The photo and video material that is received increases the chances of catching the criminal.

Vandalism

Vandalism

As there are different types of sensors integrated into the ATM (including those for shock, gas, tilt, temperature, etc.) the system is able to detect illegal actions (or actions that occur near it) with the self-service device and to inform instantly the responsible persons. A bank operator and responsible security officer receives a message about the illegal actions directly at their working places. Furthermore, a senior security officer receives the same message on his mobile phone, which has the Mobile ATMeye.iQ application installed on it. Along with the text message, every responsible person receives photo and video information with the picture of the suspect. The message that is received allows for taking the necessary precautions. The photo and video material, including pre-record, increases the chances of catching the criminal.

Black List

Black List

If there is an attempt of using a card on the black list, every responsible person instantly receives photo and video material. A bank operator and responsible security officer receive a message about the illegal actions directly at their working places. Furthermore, a senior security officer receives the same message on his mobile phone that has the Mobile ATMeye.iQ application. The photo and video material allows for the analysis of the situation in real time.

A Regular Transaction

A Regular Transaction

In the case of a regular transaction, the server only receives a text message about what is happening with the self-service device. All photos and video material are stored on the hard drive of self-service device. If necessary, the operator has the possibility to receive all the necessary photo and video material both manually and in automatic mode.

ASM.ATMeye.iQ

ASM.ATMeye.iQ is a result of the ATMeye.iQ system and anti-skimming device integration. This innovative anti-fraud solution works with any types of anti-skimmers and logical security solutions (fraud-monitoring systems).
ASM.ATMeye.iQ provides the following functions:
  • Real time notifications If an installation of a set of skimming tools is detected, the ATMeye.iQ system in real time sends out notifications of this event to the desktop computers or to the mobile devices of bank employees. At the same time, cameras record criminal actions, and photographs and video recordings are sent to the security officers.
  • Detailed reports The system provides reports about all attempts to install skimming devices for the whole SSD network on request or based on predefined schedule. It allows analyzing the overall picture of network security.

Mobile ATMeye.iQ

Monitoring and controlling suspicious activity on self-service devices
Application for mobile devices
Mobile ATMeye.iQ is an application for mobile phones and tablets that allows getting information about any suspicious actions happening on self-services devices and nearby.

  • Notifications
    Notifications
    SMS, email and other ways of notification for responsible staff; also call to security officers
  • Call to security officers
    Call to security officers
  • Run system processes
    Run system processes
    Running of any preset system process on a self-service device
  • Alarm activation
    Alarm activation
  • Stop and start the application
    Stop and start the application
    Stop and start the application at the self-service device
  • Reboot
    Reboot
    Reboot the self-service device
Mobile ATMeye.iQ gives reliable tools for actions in any abnormal situation: requests for checking the operational status of SSD and its components; viewing photo and video materials in real-time as well as pre and postrecordings.

Video

Mobile ATMeye.iQ video presentation

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